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Contact JD Gyms Customer Service

JD Gyms Phone Numbers and Emails

Customer Service:

  • +44 161 767 1000
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JD Gyms Emails:

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Legal
Privacy Inquiries
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JD Gyms Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • JD Gyms Customer Service is rated at 1.9 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    96% phone 4% email

  • The best phone number to call JD Gyms is 441617671000.

  • The longest wait times are on Friday, while the shortest are on Sunday.

  • People call JD Gyms mainly because of account, activation/ cancellation, payments and charges.

View full overview ›

How to Contact JD Gyms?

How to Contact JD Gyms?

The company has only one published JD Gyms phone number. To speak to JD Gyms customer service, call +44-161-767-1000. The agent answering your call will either help you or transfer the call to someone who can assist you immediately.

If you want to bring an issue to the attention of JD Gyms customer care and don't want to discuss it on the phone, you can use the JD Gyms email facility. If it is a legal-related or privacy inquiry, email privacy.support@jdplc.com. For all other matters and to request more information, email info@jdgyms.co.uk. Once an email is sent, you can expect a response in two to three working days.

If you have complex concerns, you are welcome to make an appointment to visit senior company representatives at JD Gyms headquarters. The headquarters is located at JD Sports Gyms Limited, Anjou Boulevard, Wigan, Greater Manchester WN5 0UJ, United Kingdom. This address can be used to send official mail to the company.

It is easy to contact customer service via the JD Gyms website. Just go to the website and click on "Contact." Select the type of inquiry and follow the prompts on the screen. If you would like to freeze your membership for up to 3 months or 6 months, you can do so completely free of charge via the website. Submit a ticket at "Contact Us" to start the process. When your membership is frozen, your monthly payments are paused, and your access to the gym is temporarily suspended. Your freeze will begin and end on your regular monthly direct debit date.

PissedConsumer Club

Contact Information

JD Gyms Website:

JD Gyms Help Center:

Corporate Office Address:

JD Sports Gyms Limited
Anjou Boulevard
Wigan, England WN5 0UJ
United Kingdom

JD Gyms Customer Service Reviews

1.9 / 5
Poor
See all 25 reviews
Daisia Yng
*** service and still taking money after cancelling membership never used I would like all my money back that’s it
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Contact people who has got concerns. Stop taking money out of the bank and also have a customer service dedicated team to answer the phones will not use ever again.

Mateen Ebb
Faulty QR code

Paid for a memebership so I could train nights and my QR code doesnt work so Ive been unable to train as the times I want to go staff are not available

Willine Pmk
This company is a scam return my money

I feel so bad they debited me twice yesterday and am I new member and they did this level of bad to me have been calling customer care services no response why this is bad

Summary of JD Gyms Customer Service Calls

372 TOTAL
CALLS
00:00 AVG CALL
DURATION
3% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call JD Gyms?

Account Question:

  • “Membership”
  • “Too many membership payments coming out”
  • “Amend membership”

Activation/ Cancellation Question:

  • “Cancel membership”
  • “Cancelling”
  • “Need to cancel membership”

Payments and Charges Question:

  • “Over charged”
  • “Payment for membership”
  • “Hi, I’ve noticed two recent payments to JD Gyms — £29.99 on 27 October and £44.99 on 7 November. My usual membership fee is £29.99, so I wanted to check why the £44.99 payment was taken. Could you please confirm what this charge was for?”

Product/ Service Question:

  • “Breathwork yoga teacher”
  • Complaint
  • “Can't access the gym”

Request for Information Question:

  • “Enquiry”
  • “About my membership issue”
  • “Need to talk”

Return/ Replace Question:

  • “I need to correct my membership details”
  • “Change main gym mebership”
  • “Change location”

Refund Question:

  • “Money back”
  • “Want a refund”
  • “I need a refund they debited me twice yesterday which was improper is this a sort of frud thing or something have been calling customer care services no one picked up and I sent an email yet no response why I need a refund”

Staff Question:

  • “Unhappy with the service orovided at my local gym”
  • “Customer service”
  • “Can't get hold of staff at local gym and want to ask why the machines are in bad condition and when they maintained etc”

Website/ Application Question:

  • “Can not get my app on my phone”
  • “App not sending me a link to reset my password”
  • “The app isn’t letting me log in”

Other Question:

  • “Rejoin gym”
  • “To resolve the issue, which is not been sorted out since Sunday”
  • “I’ve been coming to Swansea gym for last 5 years now the music is so loud it’s unacceptable”

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